Enjoy your stay at HIEX Royal Docks?
Get your hands on the same mattress you slept on right here...
Buy your mattress
If you enjoyed your stay at HIEX Royal Docks, you can get your hands on the mattress right here.
Exclusive to HIEX Royal Docks:
HIEX Royal Docks
Buy Your Matress
If you enjoyed your stay at Darwin Escapes, you can get your hands on the mattress right here.
"You can't buy this elsewhere..."
Hand crafted and hand tufted, the Excellence mattress incorporates 1000 individually pocketed Respaform springs, which are heat treated and have a special hourglass shape which means that they keep their shape, size and strength. The comfort of the six layers of fillings is the same on both sides of the Excellence mattress, and it can easily be turned with the attached handles. Turning labels and vents on the 28cm-deep mattress will also help improve the care and longevity of the mattress so that you can enjoy it for many years.
The outer fabrics are breathable, durable and highly fire resistant and the whole mattress is designed to hotel-quality standards, which is far superior to anything you can find on the high street.
- 1000 individually pocketed Ri springs for added comfort and support
- Hand tufted with rosettes
- 3mm wire side supports for improved edge support
- Additional support frames for added durabilty
- breathable mattress ticking
- 6 layers of quality fillings
- Double sided for longevity
- Side vents for increased airflow and breathability
- 4 flag stitched handles for easy turning
- Fire Retardant to Medium Hazard Crib 5
- 5 year warranty
- Available in single, double, king, super king
- 28cm loft
Delivery & Returns
Delivery and Returns
Our current delivery is 4-8 weeks from date of order for mattresses and beds. Current delivery for bedding is 7-10 days from date of order. Please contact us at email@example.com should you have any questions on delivery.
How our delivery works
Once your item(s) are ready for delivery, our third party delivery team will contact you to arrange a delivery and discuss any special requirements.
For example, delivery to a loft conversion, flats or apartments without adequate lifts, limited stairwell access, narrow lanes to your property, inadequate parking for the delivery vans and so forth. Please also check the measurements of your doorways, corridors, and stairways and ensure all floors are suitably covered and any obstructions are removed. Delivery teams are not permitted to move any of your personal items unless they are fully indemnified by a signed disclaimer. If items are returned back to us due to inadequate access we reserve the right to make a charge of £95 to cover the failed delivery.
Once delivery date is confirmed, a confirmation email is sent with all relevant terms and conditions plus a link to the tracking URL
The night before delivery your items will be loaded on to the designated van. An alert will be sent advising that your order is loaded and complete with details of the delivery team and their contact details.
You will be contacted by the delivery team (after 8am) to confirm a 2 hour delivery time slot and discuss specific requirements. The delivery team will continually update you on progress, and routinely after their previous delivery
On arrival the team will walk the route to the room(s) of choice and discuss any issues with you to avoid any potential damage. If the route is challenging there may be a need for a disclaimer to be signed.
The team will wear overshoes and white gloves and carefully place your items in the room of choice, completing any agreed assembly.
All packaging will be removed and recycled.
It is important you inspect your order and confirm all items were received in good condition and that there was no damage to the product and/or your property as a result of the delivery.
We do not charge for the majority of our UK deliveries; some postcodes however may incur an additional charge and will be added at checkout.
Non-UK Mainland deliveries
For a delivery outside of the UK or to a non-UK Mainland address, our third party delivery team can deliver to a port/shipping company of your choice. Please note: warranties and guarantees do not extend to goods that are shipped outside mainland UK.
14 day returns
We’re sure you’ll love your new item but if, for any reason, you wish to return simply contact us within 14 days of your delivery date to arrange the return. You can return the items to us in the same condition as when it was delivered, or we can arrange collection. Please note charges apply.
Any items with bespoke changes, including designer fabrics, sizes outside our standard range etc, cannot be returned.
What our customers say
A special shout out to the BEDS! In all the hotel stays I’ve had it is without doubt the comfiest. We have been to a few hotels and hardly ever get a good night sleep due to the bed being hard. But we slept brilliantly. Beds were fantastic. In fact I only woke up on Sunday morning because the fire alarm went off haha…